Kristen Corbiere serves as the Director of Quality, Performance and Special Projects at Helping Hands, Orillia, demonstrating exemplary leadership within the health-focused not-for-profit sector. Esteemed for her strategic acumen, Kristen is dedicated to organizational growth, cultivating meaningful partnerships, and advancing innovative strategies that enhance community health outcomes. Her professionalism and vision have positioned her as an influential figure committed to fostering sustainable improvements within the organization.
Kristen’s career began in the justice sector, where she developed a strong foundation in program design and development, consistently achieving effective service delivery and measurable results. Her transition to the health sector has enabled a focused commitment to quality improvement, leading transformative initiatives that directly benefit both clients and staff at Helping Hands. She is recognized for her ability to drive operational excellence and implement impactful changes across diverse teams.
Holding a LEAN Black Belt certification, Kristen leverages business improvement methodologies to optimize processes and enhance operational efficiency. She introduced the Net Promoter Score (NPS) system to assess patient experience, collecting over 20,000 data points in 2025 and achieving satisfaction scores that set industry benchmarks. In addition, Kristen prioritizes staff development by coaching teams in best practices, resulting in measurable improvements and cultivating a culture of excellence.
Through her expertise, forward-thinking perspective, and unwavering dedication to quality outcomes, Kristen is a highly regarded leader and a driving force for positive change within the health-based not-for-profit sector in Canada.